After a accurate examination about Booking Engine on market, we chose Booking Expert, as we were looking for a best solution, which could be also dynamic, flexible and devoted to a hotel’s chain demanding. After a year from the beginning of cooperation we are very pleased about the job: direct production on our websites is redoubled and we are sure that results are going to be improved, thanks to expected developments. Moreover, considering the improving of services provided from our customers, we decided to adopt more Booking Engine’s next products.
We were pioneers, the first to install a GDS (an old version of the current Booking Expert engine) in the Maggiore Lake (Italy) more than 20 years ago. We predicted the huge potential of that kind of tool in the online hotel booking process. Due to the lack of innovation from our first supplier, in the beginning of 2017 we decided to make a change. After a meticulous market research focused on finding a “tailor made” booking engine with specific features, we identified BOOKING EXPERT as the right solution we were looking for. Today we can affirm that we made the right choice. We also obtained a perfect match with our PMS too, more than we expected!. We appreciated Booking Expert for its flexibility, for its care to customer needs and last but not least for the saving we obtained (+100% for direct reservations compared to results we had with our previous booking engine).
In 2017 we started a new collaboration with Booking Expert, getting the Booking Engine, Channel Manager and BeDirect. Immediately we felt the great potential of their tools thanks to an user-friendly back-office and also from final customer standpoint. Heading up to... more direct bookings! Also they are an outstanding team, always ready to support you in every problem and promptly to solve it. Congratulations!
We came off to buy products, thanks to Booking Expert we found right solutions.
With their tools, Booking Engine, Channel Manager, ACR and Concierge we manage to reduce costs for customers acquisition.
Online hotel booking process has become a crucial factor. Every aspect has to be considered.
We have recently switched to Booking Engine by Booking Expert and we realised immediately that we had a great product, both for its ease of use and for its exceptional features. The Channel Manager has also meant that online sales and bookings have improved considerably, thereby allowing us to be able to dedicate our time to other managerial tasks. Moreover, what makes the difference is the professionalism and faultless support from the staff of "Booking Expert".
Booking Engine is an invaluable, complete, intuitive and extremely functional tool; tested with international customers; up to now it has proved to be a great tool, with a considerable increase in online bookings! It is also great value for money, totally in line with industry market trends! On behalf of the Victoria Hotel in Pescara, I would like to offer my most sincere compliments to all the Nexteam staff, who are a team of true professionals and people of real substance, as well as always being polite and extremely helpful!
In my humble opinion, the booking engine passes with flying colours, both for the increase in online bookings and the professional service. The main strength appears to lie in the simplicity of managing the system combined with a wide range of options for adding different offers and quotes with different cxl policies. I hope that our cooperation will continue in this extremely positive manner and I take this opportunity to extend our warmest greetings to your staff.
I would like to thank you for all the attention, honesty, interest and willingness demonstrated in the work done together over these years. Our collaboration has brought substantial improvements: the restyling of the Site, for which I always receive compliments on the look of the pages, translated into several languages, the photos and descriptions; its positioning is bringing excellent results. The Channel Manager, the Booking Engine, and the new R2 with all the new features for the website, mobile and social networks. All of which has made it extremely functional with both national and international customers, and are excellent tools that ensure a substantial increase in bookings online. It is also excellent value for money. Last, and certainly not least, is all the help and the immediate technical support to all my needs.
The "Booking Engine" service offered by Booking Expert is exceptional. The booking system has sped up our work, always providing us with guaranteed bookings. Our customers have really appreciated being able to book directly on our site. We would also like to thank the technical support received from you, which is always prompt and friendly.
I was advised about Booking Expert by a friend of mine, searching for a very performing package, allowing me to connect different features like Booking Engine, Channel Manager and a system for sending offers all-in-one.
At changing time, I was very worried about, as we already got performing systems enough.
A tribute is to pay to customer service, which followed us step by step with courtesy and availability in period during the change. Honestly I can say that it never happen to me to find a so careful and available service in 20 years of using web services and Hotel applications.
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